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Shipping & Returns

Shipping & Returns Conditions

SHIPPING INFORMATION

(All our products go with signature confirmation, please be aware.)

All our products are shipped from our facilities, if present in our warehouse we have used certain product will be shipped from our main warehouse in china, our goods will be dispatched as soon payment is confirmed that the product, it takes 1 - 2 business days then proceeds to packaging and shipping, It will not be shipped any items without prior confirmation of payment. we use for shipping USPS, EMS,DHL, For national shipping takes 7 to 10 business days for international delivery can take 7-12 business days depending on postal services in each country. Each release is accompanied by a tracking number.

OVERSIZE CHARGE APPLIES: Some products apply for oversize, these will have an additional cost for shipment to the final customer, in these cases will be sent an invoice for the customer to cancel the additional value per shipment.

RETURN INFORMATION: SDSHOBBYUSA accepts the return of the goods provided such goods are in their original, unused in original packaging, in a term no longer than 30 days after purchase, the customer must immediately contact our service department customer and submit the application, our customer service department will send a form to fill out (return merchandise format). clarifying the reason for the request. Do not accept any returns without prior notice to customer service and fill out this form, It is the responsibility of the customer to return the product to our warehouse, suggest a package to the customer upon the return of the product to request a tracking number of shipping the product to track the shipment SDSHOBBYUSA not responsible for lost items in the process of return of goods. the cost of returning the goods the customer is RESPONSIBILITY. The customer must attach copy of return to the format of the bill of purchase. Any return of goods shall be subject to a restocking fee of 10% If the customer wishes to return the money, will return only the net value received from the purchase, no additional charges will be returned or operating expenses for the transfer of money

DEFECTED PRODUCTS

SDSHOBBYUSA considered a defective product a new product that does not work and has no apparent damage, defective merchandise must be returned whole to the manufacturer, to determine their repair or replacement Products that have been used will be accepted for technical support. SDSHOBBYUSA engines lend technical service in the other product the manufacturer is who assumes the warranty of the products. If they have symptoms of misuse of poor handling of this we are not responsible for guarantees of these, We reserve the right to request any evidence of damage of the product to the customer. We do not refund in used or damaged and manipulated products and out of the box or the original presentation

CHANGES OR CANCEL ORDERS

SDSHOBBYUSA accept changes to your order or cancellation of the order only when the order has not been packaged or shipped to their final destination. Where requests for changes or cancellation of orders please contact immediately (customerservice@sdshobbyusa.net) or (1-951-200-3005)

INTERNATIONAL ORDERS

SDSHOBBYUSA offers the service of international shipments to most countries. Some products may have oversize because it exceeds the regular size like some aircraft. all international law firm is subject to verification of payment of the product. We reserve the right to accept or decline any international purchase if we do not accept the full identification of the buyer. any fraudulent use of credit cards will be reported to the authorities. Delays may occur depending on international shipments agility postal services of each country. Each release is accompanied by a tracking number to track the products.sdshobbyusa reserves the right to accept or deny purchases from countries in conflict.

MISSING OR RECEIVE THE WRONG PRODUCT

All products are accompanied by a tracking number if it receives a product is not the one you bought please contact us immediately using (customerservice@sdshobbyusa.net or (1-951-200-3005) .In case of loss of product inform us immediately, we will contact the shipping company to investigate the status of your shipment

IMPORTANT;We offer Shipping Insurance for just US$ 1.99 to protect your package, in case of lost or damage problems. Any missing issues reported, we will reship your order immediately. You can add shipping insurance when you checkout your order, it is worth it.

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